Delivering Multilingual eLearning for Hospitality
The Challenge
Act-Clean, a leading provider in London’s hospitality sector, has always placed a strong emphasis on employee safety and well-being.
With a diverse workforce, many of whom speak English as a second language, the company recognised the need for a modern, inclusive, and effective approach to health and safety training. Traditional face-to-face sessions were no longer sufficient or scalable. Act-Clean required a digital training solution that would deliver consistent, high-quality education across its workforce.
Additionally, they needed a Learning Management System (LMS) to host the training and integrate with their existing Greyridge HR software.
Behind the Scenes, our Work with Act-Clean
The Solution
To meet Act-Clean’s objectives, First Media developed an interactive Health and Safety eLearning course, hosted on our very own FirstPlace LMS. The training was carefully designed to be accessible for employees with limited English language skills, featuring clear visuals, intuitive navigation, engaging animations, and voiceovers to support understanding.
We created five fully bespoke elearning modules in Articulate Storyline, each filled with hands-on activities and assessments to reinforce learning. The content was translated into five different languages to reflect the diversity of Act-Clean’s workforce. We also made sure the training reflected Act-Clean’s brand and values by using real imagery of their staff in the workplace, creating an authentic and relatable experience.
FirstPlaceLMS - a user-friendly microsite for hosting the modules
Act-Clean wanted a simple solution for employees to access the content, and that would also integrate with existing HR software, so we host the modules on FirstPlaceLMS. This allowed for smooth data sharing and simplified training management. With FirstPlace LMS in place, Act-Clean could easily track progress, manage compliance, and continuously monitor the effectiveness of the training.
The Results
The final result was a robust and user-friendly digital training programme that made a real difference to Act-Clean’s day-to-day operations. Staff found the interactive modules much more engaging and easier to understand than traditional training sessions. The use of multiple languages and visual elements meant that everyone, no matter their background, could access and benefit from the training.
The integration with their Greyridge HR system made onboarding and compliance smoother, with real-time tracking and reporting helping to keep everything up to date. Feedback from both employees and management has been incredibly positive, with many highlighting how easy the training is to use and how much more confident they feel in their roles as a result.
“First Media really listened very hard at the beginning of the project, to take what was quite a complex and technical subject and to disseminate it into eLearning that was short enough that people could be focused on it. They worked really hard to make sure it was visual; the language was appropriate to the audience and that all our values were incorporated all the way through the eLearning. They understood really clearly how we needed that to be reported and how that had to integrate in with our own HR and people systems.” Gillian Thomson, Director, Act-Clean
