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We have an opportunity within our software support team for a support assistant. The role offers a salary of up to £20,000. We’d also consider offering this as a part time role, during school hours, in which case the salary would be pro-rata.

 

So, what will you be doing?

We’re looking for someone who is proactive and can provide excellent customer support. The role will be supporting our education and e-learning products. Specific duties include:

  • Supporting external clients by operating the Product Support Desk, processing all queries received.
  • Providing first level software support, actioning appropriate first-time fixes to reduce second level support escalation.
  • Escalating appropriate requests to 2nd and 3rd line support.
  • Answering and making calls, responding to support tickets and emails
  • Undertaking support, request/fault and project work as required.
  • Provide administrative support to the Development and Product Teams

 

What experience do you need

The successful candidate will be an excellent communicator, who is confident speaking to customers and takes a positive approach to solving issues. You must also have:

  • Excellent relationship and communication skills, both verbal and written
  • A demonstrable track record of working in a similar support type role
  • Evidence of innovative and proactive thinking.
  • Good interpersonal skills (when dealing with customers, colleagues and suppliers)
  • Experience in Microsoft Office and helpdesk software.
  • Flexible and positive approach to work.
  • Be a fast learner, in both technical and commercial areas

 

Closing Date

The closing date is Friday 20th September 2019

 

Salary

The role offers a salary of up to £20,000 

 

Application

Please send CV with covering letter to hello@firstmedia.co.uk 

Get in touch, we’d love to chat

If you’d like to speak to us about how we might be able to help you with your next project, call us on 01507 607783 or fill out this form and we’ll be in touch in a jiffy.