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We have an opportunity within our software support team for a support assistant. The role offers a salary of up to £20,000. We’d also consider offering this as a part time role, during school hours, in which case the salary would be pro-rata.

 

So, what will you be doing?

We’re looking for someone who is proactive and can provide excellent customer support. The role will be supporting our education and e-learning products. Specific duties include:

  • Supporting external clients by operating the Product Support Desk, processing all queries received.
  • Providing first level software support, actioning appropriate first-time fixes to reduce second level support escalation.
  • Escalating appropriate requests to 2nd and 3rd line support.
  • Answering and making calls, responding to support tickets and emails
  • Undertaking support, request/fault and project work as required.
  • Provide administrative support to the Development and Product Teams

 

What experience do you need

The successful candidate will be an excellent communicator, who is confident speaking to customers and takes a positive approach to solving issues. You must also have:

  • Excellent relationship and communication skills, both verbal and written
  • A demonstrable track record of working in a similar support type role
  • Evidence of innovative and proactive thinking.
  • Good interpersonal skills (when dealing with customers, colleagues and suppliers)
  • Experience in Microsoft Office and helpdesk software.
  • Flexible and positive approach to work.
  • Be a fast learner, in both technical and commercial areas

 

Closing Date

The closing date is Friday 20th September 2019

 

Salary

The role offers a salary of up to £20,000 

 

Application

Please send CV with covering letter to hello@firstmedia.co.uk